Logo FileHorse VPN

Privacy Policy

Your privacy is our priority, but your trust in us is equally important. That's why we want to be as transparent as possible in our policies. FilehorseVPN is a zero-logs VPN service provider, which means that we do not keep a record of any connection, traffic, or activity data in regards to our Services. In general, however, we monitor our Site activity to measure its performance and improve functionality. We want you to understand the type of information we collect, why we collect that data, and exactly how we use the information we collect.

In Brief

  • We care deeply about your privacy rights, and we will never log any traffic or usage of our VPN.
  • We do not sell or rent personal information to others, under any circumstances.
  • Your data is secured and rendered anonymous whenever you are connected to our Services.
  • In order to provide you with our Services, we need to collect an email address and payment method to process transactions.

Effective Date: September 18, 2019

This Privacy Policy (the "Policy”) applies to the information we collect about visitors to filehorsevpn.com (the "Site") and subscribers to the FilehorseVPN VPN service (the "Services"), which are owned and operated by FilehorseVPN (contact information below). Our Terms of Use, including their limitation on liability, apply to the Privacy Policy. You can read them at filehorsevpn.com/terms

Information We Collect

FilehorseVPN does not collect, monitor, or log any traffic or use of its Virtual Private Network service, under any circumstances, on any platform.

While you are not required to provide any identifiable ("personal") information to browse our Site, in order to subscribe to our Services, you must first create an account and register with us. This is solely to maintain an active subscription to our service.

Site

We aggregate and process information from Site visitors using cookies, pixels, and similar technologies, such as Google Analytics. In such cases of automated collection, the focus of this data collection is on our Site performance, fraud detection, and prevention purposes, not on your personal information. You can browse our Site without submitting any personal information. The only data we collect from all visitors is in order to improve our Site. This information is aggregated, offering a high-level view of our Site activity, including:

  • Page requests
  • Browser type and version
  • Operating System
  • Bounce rate
  • Average time spent on our Site
  • IP Address and based on your IP, your country

When you use the Website, we may collect and use information from your device including your IP address, user agent, your activity log on the Website, a unique identifier generated by us, your operating system and browser, and the files and URLs you upload for scanning. Further, if you are a PC user and you choose to purchase the Pro Version of the Software, we will collect your name, phone number and email address.

We do not track user activities outside of our Site, nor do we track the website browsing or connection activities of users who are using our Services.

Services

You may need to provide an active email address as well as an active payment method

Website Cookies

Cookies collect information about the use of our Site, and provide users with basic functionality; such as allowing you to save your account credentials to your browser. The cookies used for our Site are not connected to our Services in any way and cannot be tied to your Service activity.

We use third-party service providers to aggregate non-personally identifiable Site data. These third parties, such as Google Analytics, use cookies and tracking pixels placed on our Site to collect, analyze, and generate reports on Site usage for us. The collection and processing of data from our Site by third-party service providers is consistent with this Policy. We do not provide these third parties with personal information about any specific user.

Opt-Out for All Website Cookies

Many web browsers accept cookies automatically. There are many resources that advise you on adjusting cookie settings, such as About Cookies. You can block cookies any time by adjusting your browser settings, visiting the Network Advertising Initiative opt-out page, or by disabling specific third-party pixels (see below). Please note that some of the features on our Site depend on cookies to properly function.

Opt-Out from Third-Party Pixels

SourceListingAboutOpt-Out
Google Ads

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gstatic.com

fonts.gstatic.com

Learn moreDisable
Google Analytics

google-analytics.com

ssl-googleanalytics.com

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How We Use Your Information

We do not sell personal information to third parties under any circumstance.

Site

The information we collect through our Site is used for the following general purposes:

  • Process. To create your account, collect payment for our Services, verify your identity when you log into the Site, and administer accounts;
  • Analyze. To monitor usage and trends in order to better understand how our Site is found and used, manage customer relationships, and approach users with relevant content;
  • Communicate. To send you information periodically about news, products, services, and offers made available by us, our affiliates or our marketing partners;
  • Troubleshoot. To respond to your requests for help and technical assistance, and maintain internal records of support histories;

Services

The information we collect through our Services is used for the following general purposes:

  • Process. To create your account, collect payment for our Services, verify your identity when you log into the Service, and administer accounts;
  • Troubleshoot. To understand the source and cause of app crashes, and to develop & improve our Services;

As previously outlined FilehorseVPN does not collect or log any traffic of its Services, under any circumstances. We may, however, compile some statistical information related to app crashes.


We currently use the following third party providers:

  1. to process your payment if you choose to purchase our subscription-based services, we use Cleverbridge. You can read about the measures taken by Cleverbridge to protect your information at: https://www.cleverbridge.com/1642/?scope=opprivacy&id=pBnPfVzlRd
  2. Google Analytics to analysis and monitor our performance. You can read about the measures taken by Google to protect your information at: http://www.google.com/intl/en/policies/privacy/
    We also implemented Demographic & Interest reports feature by Google Analytics Advertising service. We are enabling Google Analytics to collect data from you via Google advertising cookies and anonymous identifiers. You can read more about such practice here: https://support.google.com/analytics/answer/2700409?hl=en
    We are using such Demographic & Interest reports received from Google for statistical analytics and to better optimize FilehorseVPN for you. You can opt-out of such Google Analytics Advertising feature through Google Analytics' currently available opt-outs in the following link: https://tools.google.com/dlpage/gaoptout/;
  3. Amazon Web Services, Inc. servers to process your information. You can read about the measures taken by Amazon to protect the security of their servers and your information at: https://aws.amazon.com/security/;
  4. ZenDesk, Inc. to provide you with support services. You can read about the measures taken by ZenDesk to protect the security of their servers and your information at: https://www.zendesk.com/company/privacy/;
    If we use additional third party service providers in the future, we will update this Privacy Policy to include the description of their services and any additional pertinent information on them.

Security Measures We Have In Place

In the workplace

We use industry best security measures to protect your personal information from loss, theft, misuse, or unauthorized access. All of our employees are kept up-to-date on these best practices. In addition, we restrict employee access to service administrative panels to only those who require such access in order to perform their job functions.

On the internet

We make all of your data concealed and safeguarded as often as possible. Where appropriate, we use encryption, access controls, passwords, and physical security measures to protect the information we collect and maintain about you against unauthorized access and disclosure.

Transactional emails

We send a small number of emails for transactional purposes, all of which we’ve outlined below.

Password

  • Password reset - if, for any reason, you’ve requested to reset your FilehorseVPN account password, then you’ll receive a password reset email. This email provides a unique password-reset link and instructs how to complete your password reset;
  • New password - if, for any reason, you’ve completed a password reset, then you’ll receive a new password email. This email confirms your password reset and explains how to change your password in the future, if you wish to;

Product Awareness

  • All new subscribers to FilehorseVPN receive product awareness emails. These emails offer application tips and helpful hints to FilehorseVPN account holders who may be unfamiliar with the benefits and inner-workings of a VPN.

Unsubscribing From Promotional Emails

You may opt-out from receiving future promotional emails at any time by clicking the ‘Unsubscribe' link contained in the bottom of every email. While you may not receive promotional emails on behalf of FilehorseVPN, you will continue to receive transactional emails from us. Transactional emails are system-generated communications that pertain to your account status; we will only send these emails during one of the instances listed in the section above.

Children's Privacy

Our Site and Services are not intended for anyone under the age of 18 years old. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us so that we can delete the child's information.

Changes to This Policy

From time to time, we may change and/or update this Privacy Policy. We recommend you regularly review this page for updates. Your continued use of the Site or Services constitutes your acceptance of the then-effective Privacy Policy.

GDPR Compliance

The European Union General Data Protection Regulation (GDPR) is effective as of May 25, 2018. This regulation broadens the privacy rights that EU individuals have over how their personal data is collected, processed and maintained. FilehorseVPN is a privacy-focused business and will comply with these guidelines presented by the European Union. User privacy is our priority; both our Site visitors and subscribers to our Services have the right to know what we collect from them.

Privacy Settings and Requests

FilehorseVPN provides information about our data privacy policies, including how we use cookies, in the Privacy section of this website. We also provide tools on this website that allow users to control privacy preferences for certain aspects of using this site or interacting with FilehorseVPN, such as for cookies and marketing. If you have any data privacy or personal data questions or requests, please contact data_requests@filehorsevpn.com.

How to Contact Us

For questions about this Site, FilehorseVPN Services, or for more information about the matters discussed in this Privacy Policy, please contact us at: support@filehorsevpn.com